General terms of sale

1. Purpose and scope

These general terms of sale apply to any service entered into between SACAM SERVICES (hereinafter “the Provider”) and its professional clients (“the Client”). Any order implies unreserved acceptance of these terms, unless an express written exception applies.

2. Services

• the development of custom applications (web, mobile, APIs, data);
• the integration of systems and APIs;
• third-party application maintenance (TMA), maintenance and hosting;
• consulting in computer systems and software;
• the sale of software, licenses and subscriptions, tied to their implementation.

3. Quotes, orders and pricing

Each service is the subject of a detailed proposal (scope, terms, deadlines, price). Services may be delivered on a fixed-price basis, on a time & materials basis, or as a recurring commitment (TMA, hosting). Unless otherwise stated, prices are exclusive of tax.

4. Obligations of the parties — delivery and acceptance

The Client undertakes to provide the necessary information and access. Delivery is materialized by making the deliverables available in the agreed environment. An acceptance period is organized during which the Client may report anomalies; the corresponding corrections are handled according to the agreed severity scale. The absence of reservations at the end of acceptance constitutes acceptance.

5. Intellectual property

The intellectual property rights in the specific developments produced for the Client are assigned to the Client as full payment of the amounts due is made, under the conditions defined in the contract. The Provider remains free to use its pre-existing components, methods and know-how. Third-party software licenses are subject to the terms of their respective publishers.

6. Warranty and liability

The Provider warrants that the deliverables conform to the agreed scope. Its liability is limited to the amount actually paid by the Client for the service concerned, excluding personal injury, gross negligence or willful misconduct. The Provider shall not be liable for indirect damages or for the Client's operational choices.

7. Maintenance, TMA and service levels

Maintenance services are subject to service level commitments specific to each contract (availability, response times by severity level, fixes, enhancements). Any penalties are defined contractually.

8. Insurance

The Provider holds professional liability insurance and cyber insurance, the certificates of which are provided on request (see the compliance page).

9. Confidentiality and personal data

The parties undertake a mutual obligation of confidentiality. Processing of personal data is governed in accordance with the GDPR and the provisions of Article 28 (see the privacy policy).

10. Invoicing and payment

Invoices are issued according to the agreed schedule. Unless otherwise stated, payment is due within 30 days. Any delay may give rise, after formal notice, to the penalties provided for by applicable regulations.

11. Governing law and jurisdiction

These terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution before any action before the competent courts.

These general terms of sale are provided for general information only. The complete, signed contractual document prevails in all cases. Last updated: November 2026.